Payment methods

Pay your bills quickly and securely via convenient online and offline channels. Make real-time payments via MyUMobile App, Self Care Portal, Online Bill Payment, Maybank2u or JomPAY and gain access to your phone line in less than 15 minutes.

1. Self Care portal

Pay your bills online quickly and securely with ease via Self Care portal.


Visit Self Care portal

2. Online Bill Payment

You can now make a bill payment for any U Mobile postpaid account without having to login to your Self Care account. Pay for yourself or your staff, anytime, anywhere!

  1. Enter a U Mobile account number and the required details

  2. Enter your payment amount

  3. Select a payment method

  4. Confirm your payment details and proceed to make payment

1. JomPAY

JomPAY accepts payment from any savings, Current or Credit Card Account of banks in Malaysia. Just logon to your preffered internet or Mobile Banking and pay with Biller Code and Ref-1 sated on your bill

Biller Code: 88880
Ref-1: XXXXXXXXXXX
Biller Code: 88880
Ref-1: XXXXXXXXXXX

JomPAY online at Internet and Mobile Banking with your Current or Saving Account

  1. Login to your preferred Internet or Mobile Banking channel.

  2. Select JomPAY from the Pay Bills menu

  3. Fill in the required information and click submit

  4. Verify the information before confirming the transaction

  5. A unique JomPAY Reference No. will be provided upon successful transaction


Check for banking service and payment availability via www.jompay.com.my/banks-service-payment-availability.html

2. Internet banking

We accept online payments from the following banks:

CIMB Bank

CIMB Savings and
Current account

Visit CIMB Clicks
maybank2u.com

Maybank Savings and
Current account

Visit Maybank2U

3. Direct Transfer

Pay your bills via direct fund transfer to the following account:

  • Bank: CIMB
  • Account name: U Mobile Sdn Bhd
  • Bank Account no.: 98855 9004 00001
  • Recipient Reference*: <Enter U Mobile Postpaid Account e.g. 5.xxxxx or 1.xxxxxxxx>

Email a screenshot of your transfer slip to enterprise.payment@u.com.my with your company’s name, company’s U Mobile Postpaid Account No. (e.g. 5.123456 or 1.12345678 or 5.12345.00.00.100001) and amount paid.

Auto debit

Activate the Auto Debit feature and your Visa, Mastercard or American Express credit card will be charged on a fixed monthly schedule.

  1. Login to Self Care or
    MyUMobile App.

  2. Go to the bill payment page and select Auto Debit.

  3. Enter your card details to confirm your registration for Auto Debit service. Once successful you'll receive a confirmation from us!

1. U Mobile Store

Pay your bills via cash, cheque or card.

Accepted cards:

  • Locally issued Visa, MasterCard and AMEX credit cards
  • Locally issued Visa and MasterCard debit cards
  • ATM card bearing the word “BankCard”

Locate a store

2. Other locations

  • Pos Malaysia (Cash only with physical bill)

Can’t find the help you need?

If you require further assistance, you can get in touch with us via the following channels:

Send us an email and we'll get back to you
Drop by your nearest U Mobile store.
Need help urgently? Call us at +6018 388 1318