Roaming Rates

Stay connected on your business travels in over 200 countries worldwide

Save on international roaming

Affordable connectivity no matter where your business takes you



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  • The rates shown above are not applicable for calls to Premium numbers, Satellites & special services.
  • For more info on call rates, please contact U Mobile customer care.

To active international roaming, kindly give your account manager a call or talk to us.

Talk to Us
Operating system:
-

  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

FAQs T&C

International Roaming

International Roaming is a service where it allows you to use your mobile number to make and receive calls in countries or destinations while you are overseas.

Please pre-activate your roaming services (IDD & IR) before you travel overseas.

If you are an existing customer who have more than 6 months tenure, you can activate your International Roaming service with methods below:

     
  1. Via UMB *118*6#
  2. Via SMS
    1. Send “ON ROAMIDD” to 28118
    2. Activate for member: Send “ON ROAMIDD<space><601XXXXXXXX> to 28118
  3. Via Online Selfcare
  4. Via MyUMobile App
  5. Call-in to 1318
  6. Walk-in to our nearest U Mobile Service Centre

To activate these services, please refer to the requirements below: 1. RM200 deposit 2. Documents required: * For Malaysian: Original copy of NRIC & Passport * For Foreigner: Original copy of Passport [RM200 deposit is mandatory regardless] Remarks: Passport copy need to be attached with passport details & signature page.

The treatment will be same as the principal/standalone postpaid subscriber.

No subscription is required. Roaming services (IDD & IR) are pre-activated for all prepaid subscribers.

If you can present the last two (2) months' bill* with the previous operator for roaming services usage which were paid on time, you are entitled to activate IDD & IR services without deposit. But if you have subscribed to auto-debit with U Mobile, you can request for IDD & IR activation without deposit. You do not need to present your previous operator bills. Note*: The owner name presented in the previous operator bills MUST be the same as registration name with U Mobile.

Just follow the simple steps below: Step 1: Insert "+" Step 2: Followed by the Country Code Step 3: Lastly the area/operator code together with mobile/fixed line number. Eg: Send a SMS to Malaysia mobile number (0181234567) Dial + 60181234567 and press send

First, please ensure your roaming service is activated. Then set your phone settings by following steps below: Android: Step 1: Settings Step 2: More networks Step 3: Mobile Networks Step 4: Network operators Step 5: Select networks Step 6: Turn on Data Roaming iPhone: Step 1: Settings Step 2: General Step 3: Cellular Step 4: Ensure Cellular Data & Data Roaming is turned on Step 5: Carrier Step 6: Turn Automatic to "OFF" Step 7: Select your preferred network Blackberry: Step 1: System Settings Step 2: Network Connections Step 3: Select Mobile Network Step 4: Click on Network Selection Mode Step 5: Turn into Manual mode

For Postpaid subscribers, your charges will be reflected in your upcoming bill statement. For Prepaid subsribers, the charges will be directly deducted from your credit balance.

International Roaming Charges

  1. General

    1. International Roaming service (“IR”) may be available for your Prepaid and Postpaid plan and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Privacy Policy, the terms applicable to the relevant Prepaid or Postpaid or subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on http://www.u.com.my/tnc/1194.

    2. You may apply for IR by following the steps listed at http://www.u.com.my/plans/roaming-idd. You may be required to provide a deposit to activate IR.

    3. We reserve the rights to determine whether IR will be offered to you.

    4. We reserve the rights to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

  2. Charges

    1. The IR call charges displayed on this page (“Charges”) are:

      1. applicable for all Postpaid and Prepaid plans:

      2. inclusive of all applicable taxes and surcharge; and

      3. applicable for calls to standard numbers only (i.e. for voice/video calls and SMS services).

    2. The Charges are not applicable to calls to special and premium numbers which will be subject to different rates as determined by the foreign network operators that you connect with, while on roaming. Examples of special and premium numbers are:

      1. satellite numbers;

      2. maritime and aeroplane numbers; and

      3. premium rates services.

    3. Your calls are charged in 60-seconds blocks.

    4. The Charges are not applicable to MMS service. If you use MMS while on roaming the following charges which will be provided on our website will apply:

      1. for Postpaid subscribers, you will be charged with data roaming charges only; and

      2. for Prepaid subscribers, you will be charged with data roaming charges and domestic MMS charges for every MMS sent.

    5. Postpaid charging

      1. The Charges are provided by the foreign network operator you connect to while on roaming. The Charges may not be reflected in your next bill and may appear in your subsequent bill-cycles. As the Charges are not reflected on a real-time basis, your Credit Limit may not automatically apply when you use IR. You must still pay the Charges incurred, even if you exceed your Credit Limit while using IR.

    6. Prepaid charging

      1. The Charges applicable will be deducted on a real-time basis from your Prepaid account.

      2. If you have bundled minutes, data quota or any freebies from your domestic plan, you will not be entitled to utilise them while on roaming.

  3. Service availability

    1. The mobile internet roaming service is subject to the preferred roaming operator’s network availability.

    2. Some of our services may not be available on all foreign networks. For example, U Data Roam service is available only if you connect with our preferred partner networks. You are advised to refer to each service’s page on our website for information on service availability while roaming.

    3. We make no warranty or representation that your Device will be able to utilise the IR.


Version : 14 February 2020

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