Make Your Business Stand Out with Our Premium Plans

Special premium number

Dedicated account manager

On-premise support

Roam with your local data plan

Available plans

U Premium
RM168
Monthly Fee
15GB
Internet
Call-Onz
UNLIMITED CALLS
to all networks

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7GB

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UNLIMITED

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UNLIMITED

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5GB

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UNLIMITED
Free SMS
To other networks:
400 SMS
To U Mobile:
400 SMS
SMS rates
To U Mobile:
3 sen/ SMS
To other networks:
8 sen/ SMS
Tenure
24 months
U Platinum
RM498
Monthly Fee
30GB
Internet
Call-Onz
UNLIMITED CALLS
to all networks

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UNLIMITED

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UNLIMITED

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UNLIMITED

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8GB

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UNLIMITED
Free SMS
To other networks:
1,200 SMS
To U Mobile:
1,200 SMS
SMS rates
To U Mobile:
3 sen/ SMS
To other networks:
8 sen/ SMS
Tenure
36 months
  1. Free data for Video-Onz and free unlimited data for Music-Onz and App-Onz are limited time offers.
Terms and conditions apply.

Requirements for U Platinum:

The Advance Payment is RM996 which will be used to pay for your initial monthly bills.

Advance payment is equivalent to 2 months of U Platinum Access Fee (RM498 x 2 months).

Customer to pay monthly bill via credit card, with auto debit enabled.

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FAQs T&C

U Platinum & U Premium

U Platinum and U Premium plans are Postpaid Voice & Data Plans to meet the needs of Enterprise customers.

Please contact our Account Manager or leave your details at “Talk To Us” at our website. We will get back to you.

Monthly Access Fee is the monthly subscription fee billed to the subscriber to be eligible for Free data, voice minutes and SMS.

The Advance Payment is RM996* which will be used to pay for your initial monthly bills. * Upfront payment is equivalent to 2 months of U Platinum Access Fee. (RM498 x 2 months)

It is available for a limited period.

ETC will be based on the daily Access Fee (Monthly Access Fee divided by 30 days) multiplied by the number of days remaining in the contract. *Cancellation Charges calculation: E.g.: if we receive your termination notice on the 5th day of the 3rd month of the Minimum Period (U Platinum; Access Fee: RM498; Minimum Period of Service: 36 months;), your Cancellation Charges will be as follows:

U Mobile Plan
Rate Plan Cancellation Charges Total Cancellation Charges
U Platinum (RM 498 x 33) + (498/30*25) = RM16,849 RM 16,849

The remainder of the Advance Payment that has not been offset in the monthly bills will be forfeited. Early Termination Charges (ETC) will also apply.

Yes. But downgrading is only allowed after full completion* of the contract, ie. 36 months. *Full completion includes full settlement of all amounts due to U Mobile by the subscriber.

Please visit any of our U Mobile Service Centres in Malaysia.

Yes. Subscriber of U Platinum can port out:- • after completion of 36-month contract • after paying off the penalty and all amounts due to U Mobile (if 36-month contract is not fulfilled at the time of request).

Prestige Plans

Rate Plan U Premium U Platinum
Monthly Access Fee RM168 RM498
Contract 24 months 36 months
What is my Bundle? U Mobile to U Mobile U Mobile to Other Operators U Mobile to U Mobile U Mobile to Other Operators
High Speed Internet 7GB + 8GB* 30GB
Voice (min) Unlimited Unlimited
SMS 400 400 1200 1200
Pay-As-You-Use Tariffs after Bundle is Consumed Charging Block 30sec/block
Voice/min N/A
Voice Mail/Call 18sen
Video/min 18sen 30sen 18sen 30sen
SMS each 3sen 8sen 3sen 8sen
MMS each 20sen 30sen 20sen 30sen
Internet No extra charges after exceeding data limit


Cancellation charges calculation:

E.g.: if we receive your termination notice on the 5th day of the 3rd month of the Contract Period (U Premium; Access Fee: RM168; Contract Period: 24 months); your cancellation charges will be as follows:

Rate Plan Total Cancellation Charges
U Premium RM168 x 21 + 168/30*25 = RM3,668

General Postpaid Plan

  1. This Enterprise Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.

  2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.

  3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

  4. We reserve the right to amend or change the tariffs at any time during the Contract Period.

  5. The Service cannot be combined with other package unless stated otherwise.

  6. For BlackBerry® VAS Services, the following additional terms will apply :-

    1. If you are an existing customer with voice plan, the Contract Period for BlackBerry® VAS Services will commence upon its activation. The Contract Period cannot be combined with your existing voice plan.

    2. The provision of the BlackBerry® VAS Services will be subject to RIM’s terms and conditions imposed to us.

    3. To subscribe to the BlackBerry® VAS Services, you must first accept the terms of RIM’s licenses otherwise we will have the right to suspend any distribution of RIM’s software distributed by us.

    4. BlackBerry® is a registered trademark of Research In Motion Limited (“RIM”) in the U.S and other countries.

  7. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.

  8. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.

  9. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.

  10. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

  11. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.

  12. Upon activation of your new rate plan:

    1. if your new rate plan has any unlimited voice service bundle:

      1. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.

      2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:

        1. for the previous subscription on your previous rate plan; and

        2. for the renewed subscription on your new rate plan.

    2. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:

      1. for the previous subscription on your previous rate plan; and

      2. for the renewed subscription on your new rate plan.

  13. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

  14. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.

  15. Miscellaneous

    16. Advance Access Fee is the amount which equals to the Monthly Fee.

    Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.

    Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.


Last Update: 29 August 2018