1. Phone Bundle or Standalone Service
1. This Unlimited Hero P99 Postpaid Plan is available as a bundled service with a smartphone (P99 Phone Bundle) or as a stand-alone service (P99) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form which includes our Fair Usage Policy and Privacy Policy, these additional terms and conditions and any add-on services such as voice or SMS Postpaid Add-on Packs which are governed by separate terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.
2. You can use P99 via smartphones only and no other devices such as MiFi and USB dongle. However, your Share 20 member line(s) under P99 can be used via MiFi or USB dongle. We may from time to time change the device requirement for P99 at our absolute discretion.
3. Table A below sets out services comprised in P99: -



Postpaid Plan	Unlimited Hero P99
Monthly Fees	RM99
What's in my Bundle
Networks	U Mobile to U Mobile (On-Net)	U Mobile to Other Networks (Off-Net)
High Speed Internet	Unlimited
Mobile Hotspot/Data Sharing	30GB
Voice	Unlimited to all networks
SMS	N/A
Pay-As-You-Use-Charges
Voice Mail (/call)	18sen
Video Call (/min)	18sen	30sen
SMS	10sen	10sen
MMS	20sen	30sen
Hero Plus Member Line
	Share 20
Monthly Fees Up to 3SIMs	RM20 per Member
	On-net	Off-ne
Voice	30min / day	N/A
High-Speed Internet	Share 30GB from principal



2. Voice
1. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
2. You must only use the voice service strictly as part of normal everyday mobile voice usage and not for commercial use. In amplification of the Fair Usage Policy, P99 shall not be:
   • re-sold, rented or utilised in any other way;
   • used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
   • used for wholesale or for SIM boxing or aggregate minutes on our network;
   • used in connection with a device, software or application which re-routes calls;
   • used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
   • used for any other activity that U Mobile considers to be non-standard usage.
3. In addition to our other rights and remedies, we may suspend or terminate your P99 if you breach any of the Terms.
3. Data
1. P99 includes unlimited Video-Onz with standard definition video streaming. You will not be able to unsubscribe Video-Onz under P99 as it is a default feature of P99.
2. Peer-to-peer (P2P) usage for P99 is up to 64kbps.
3. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
4. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
4. Share 20 member lines
You may subscribe up to 3 Share 20 member lines under P99. The mobile hotspot data quota available for the principal line and the data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.
5. U Mobile prepaid upgrade to P99
If you are an existing U Mobile prepaid customer and you switch to P99, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited. However, any credit remaining may be carried over to P99 up to a maximum value of RM100 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

1. You must pay the Monthly Fee in full even if you do not use P99 to the full value of the service for the month and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee.
3. The Advance Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to set off any outstanding charges. Upon such set off, you are required to pay an additional amount to make up any shortfall in the Advance Access Fee so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you without interest if P99 is terminated after all outstanding charges have been settled.
4. Upon activation of P99:
   1. your subscription of any voice Postpaid Add-on Pack on your previous U Mobile rate plan will be terminated. You will be charged the full monthly charges of the Postpaid Add-on Pack and any unused quota on the earlier voice Postpaid Add-on Pack will be forfeited without any refund.
   2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same SMS Postpaid Add-on Pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle and any unused quota from the earlier SMS Postpaid Add-on Pack will be forfeited without any refund. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
      1. for the previous subscription on your previous U Mobile rate plan; and
      2. for the renewed subscription on P99.
5. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

1. 1. All P99 Phone Bundle subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the device model that you have chosen as shown in Table B below:
   
   

   Models	Upfront Payent (RM)
   iPhone XR, Xs, Xs Max	792
   iPhone 6	864
   iPhone 6s Plus, 8, 8Plus, X	720
   All Androids	504

   
   
   2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up in addition to the upfront payment and device price. When P99 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
2. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Subsidy Period of 24 months from your first bill, subject to the bill cycle. For example, if you have signed up an iPhone Xs with P99, you will pay the upfront payment of RM792 upon sign up. Thereafter, you will receive a monthly rebate of RM33 in your monthly bills for the next 24 months.
3. The upfront payment will be waived if at the time you register for the P99 Phone Bundle, you have been a U Mobile subscriber continuously for at least 1 year and you have not been suspended for the last 6 months.
4. If you terminate the P99 Phone Bundle or change to another rate plan at any time within the Subsidy Period, the following will apply:
   1. For subscribers who are not entitled to the upfront payment waiver and have paid for the upfront payment, your remaining monthly rebate will be forfeited.
   2. For subscribers who are entitled to the upfront payment waiver and no upfront payment is required to be made, you are required to refund the balance of the device subsidy amount. The device subsidy amount is equivalent to the upfront payment amount. The balance of device subsidy will be calculated as follows:
      
      Device subsidy amount/Subsidy Period x remaining number of months. The remaining number of months will be deemed to include the month during which you terminated the P99 Phone Bundle. (Example: If you terminate on the 7th month, you are required to refund RM792 / 24months x 18 months = RM594).
   
   
5. All claims relating to your smartphone which is part of the P99 Phone Bundle and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any device.

1. Phone Bundle or Standalone Service
   1. This Unlimited Hero P139 Postpaid Plan is available as a bundled service with a smartphone (P139 Phone Bundle) or as a stand-alone service (P139) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form which includes our Fair Usage Policy and Privacy Policy, these additional terms and conditions and any add-on services such as voice or SMS Postpaid Add-on Packs which are governed by separate terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.
   2. You can use P139 via smartphones only and no other devices such as MiFi and USB dongle. However, your Share 20 member line(s) under P139 can be used via MiFi or USB dongle. We may from time to time change the device requirement for P139 at our absolute discretion.
   3. Table below sets out services comprised in P139: -
      
      

      P139 Principal Line
      Monthly Fees	RM139
      High-Speed Internet	Unlimited
      Mobile Hotspot/ Data-Sharing	50GB
      Voice	Unlimited to all networks
      Pay-As-You-Use Charges	U Mobile to U Mobile	U Mobile to Other Networks
      SMS	10sen	10sen
      MMS	20sen	30sen

      
      

      P139 Member - Share 20
      Monthly Fees (up to 3 SIMs)	RM20 per member
      High-Speed Internet	Share from principal's 50GB Hotspot quota
      Pay-As-You-Use Charges	U Mobile to U Mobile	U Mobile to Other Networks
      Voice Mail (per call)	18sen	18sen
      Voice Call (per min)	18sen	30sen
      SMS	10sen	10sen
      MMS	20sen	30sen
      Voice for Share 20 - Free	30min / day	N/A

   
   
2. Voice
   1. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 080-prefix numbers for border calls to Brunei.
   2. You must only use the voice service strictly as part of normal everyday mobile voice usage and not for commercial use. In amplification of the Fair Usage Policy, P139 shall not be:
      • re-sold, rented or utilised in any other way;
      • used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
      • used for wholesale or for SIM boxing or aggregate minutes on our network;
      • used in connection with a device, software or application which re-routes calls;
      • used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
      • used for any other activity that U Mobile considers to be non-standard usage.
   3. In addition to our other rights and remedies, we may suspend or terminate your P139 if you breach any of the Terms.
3. Data
   1. Peer-to-peer (P2P) usage for P139 is up to 64kbps.
   2. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
   3. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
4. Share 20 member lines
   You may subscribe up to 3 Share 20 member lines under P139. The mobile hotspot data quota available for the principal line and the data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.
5. U Mobile prepaid upgrade to P139
   If you are an existing U Mobile prepaid customer and you switch to P139, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited. However, any credit remaining may be carried over to P139 up to a maximum value of RM100 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

1. You must pay the Monthly Fee in full even if you do not use P139 to the full value of the service for the month and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
2. Charges for all other services not listed in Table above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee.
3. The Advance Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to set off any outstanding charges. Upon such set off, you are required to pay an additional amount to make up any shortfall in the Advance Access Fee so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you without interest if P139 is terminated after all outstanding charges have been settled.
4. Upon activation of P139:
   1. your subscription of any voice Postpaid Add-on Pack on your previous U Mobile rate plan will be terminated. You will be charged the full monthly charges of the Postpaid Add-on Pack and any unused quota on the earlier voice Postpaid Add-on Pack will be forfeited without any refund.
   2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same SMS Postpaid Add-on Pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle and any unused quota from the earlier SMS Postpaid Add-on Pack will be forfeited without any refund. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
      1. for the previous subscription on your previous U Mobile rate plan; and
      2. for the renewed subscription on P139.
5. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

1. 1. All P139 Phone Bundle subscribers are required to pay an upfront payment of RM1,032 and device price upon sign up.
   2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up in addition to the upfront payment and device price. When P139 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
2. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Subsidy Period of 24 months from your first bill, subject to the bill cycle. For example, if you have signed up an iPhone Xs with P139, you will pay the upfront payment of RM1,032 upon sign up. Thereafter, you will receive a monthly rebate of RM43 in your monthly bills for the next 24 months.
3. The upfront payment will be waived if at the time you register for the P139 Phone Bundle, you have been a U Mobile subscriber continuously for at least 1 year and you have not been suspended for the last 6 months.
4. If you terminate the P139 Phone Bundle or change to another rate plan at any time within the Subsidy Period, the following will apply:
   1. For subscribers who are not entitled to the upfront payment waiver and have paid for the upfront payment, your remaining monthly rebate will be forfeited.
   2. For subscribers who are entitled to the upfront payment waiver and no upfront payment is required to be made, you are required to refund the balance of the device subsidy amount. The device subsidy amount is equivalent to the upfront payment amount. The balance of device subsidy will be calculated as follows:
      Device subsidy amount/Subsidy Period x remaining number of months. The remaining number of months will be deemed to include the month during which you terminated the P139 Phone Bundle. (Example: If you terminate on the 7^th month, you are required to refund RM1,032 / 24months x 18 months = RM774).
5. All claims relating to your smartphone which is part of the P139 Phone Bundle and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any device.

1. This U Mobile ‘P139 Roam-Onz Global Promo’ Promotion (“Promotion”) by U Mobile Sdn Bhd (“U Mobile”) will commence at 00:00 on 05 December 2018 and will end at 23:59 on 30 September 2019 (“Promotion Period”).
2. By participating in this Promotion, you agree to be bound by all the Promotion terms and conditions below ("Terms and Conditions") and Roam-Onz Global terms and conditions which are accessible at u.my/rog.
3. Promotion Eligibility
   This Promotion is open to all Active subscribers who sign up P139 during the Promotion Period. “Active” means able to make and receive calls.
4. Promotion Mechanics
   To participate in this Promotion:
   • Sign up P139 during the Promotion Period and get Roam-Onz Global free for 24 months upon activation.
   • Roam-Onz Global quota is refreshed on monthly basis, in accordance with the bill cycle of P139 plan.
   • If there is any change of rate plan, Roam-Onz Global will be replaced with Roam-Onz offer subject to the Roam-Onz terms and conditions.
   • Upon the expiry of the Promotion Period, the applicable monthly subscription fees of Roam-Onz Global will be charged.
   • If you opt-out from Roam-Onz Global during the Promotion Period, the Promotion will cease to apply. Any subscription of Roam-Onz Global thereafter will be subject to the applicable monthly subscription fees.

Version: 20 February 2019