Payment methods

Pay your bills quickly and securely via convenient online and offline channels.

1. Online Bill Payment

You can now make a bill payment for any U Mobile postpaid account without having to login to your Self Care account. Pay for yourself or your staff, anytime, anywhere!

  1. Enter a U Mobile account number and the required details

  2. Enter your payment amount

  3. Select a payment method

  4. Confirm your payment details and proceed to make payment

Auto debit

Activate the Auto Debit feature and your Visa, Mastercard or American Express credit card will be charged on a fixed monthly schedule.

  1. Login to Self Care or
    MyUMobile App.

  2. Go to the bill payment page and select Auto Debit.

  3. Enter your card details to confirm your registration for Auto Debit service. Once successful you'll receive a confirmation from us!

1. U Mobile Store

Pay your bills via cash, cheque or card.

Accepted cards:

  • Locally issued Visa, MasterCard and AMEX credit cards
  • Locally issued Visa and MasterCard debit cards
  • ATM card bearing the word “BankCard”

Locate a store

2. Other locations

  • Pos Malaysia (Cash only with physical bill)

1. Internet banking

We accept online payments from the following banks:

CIMB Bank

CIMB Savings and
Current account

Visit CIMB Clicks
maybank2u.com

Maybank Savings and
Current account

Visit Maybank2U
RHB

RHB Credit Card
(Visa/MasterCard)

Visit RHB Now

2. Pos Online

Pos Online accepts payment from any Savings / Current Account of the following banks:

  • Bank Islam
  • CIMB Bank
  • RHB Bank
  • Public Bank
  • Affin Bank
  • Al Rajhi Bank

MEPS Cash, Visa and MasterCard are also accepted.

Visit Pos Online

3. JomPAY

JomPAY accepts payment from any savings, Current or Credit Card Account of banks in Malaysia. Just logon to your preffered internet or Mobile Banking and pay with Biller Code and Ref-1 sated on your bill

Biller Code: 88880
Ref-1: XXXXXXXXXXX
Biller Code: 88880
Ref-1: XXXXXXXXXXX

JomPAY online at Internet and Mobile Banking with your Current or Saving Account

  1. Login to your preferred Internet or Mobile Banking channel.

  2. Select JomPAY from the Pay Bills menu

  3. Fill in the required information and click submit

  4. Verify the information before confirming the transaction

  5. A unique JomPAY Reference No. will be provided upon successful transaction

4. Direct Transfer

Pay your bills via direct fund transfer to the following account:

  • Bank: CIMB
  • Account name: U Mobile Sdn Bhd
  • Bank Account no.: 98855 9002 00002
  • Recipient Reference*: <Enter U Mobile Postpaid Account e.g. 5.xxxxx or 1.xxxxxxxx>

Email a screenshot of your transfer slip to enterprise.payment@u.com.my with your company’s name, company’s U Mobile Postpaid Account No. (e.g. 5.123456 or 1.12345678 or 5.12345.00.00.100001) and amount paid.

Postal mail

We accept payment via cheques made payable to U Mobile Sdn. Bhd. Remember to write your account number on the reverse side of the cheque and enclose the payment slip from your bill.

Please mail to:

U Mobile Sdn Bhd,
Payment Services Unit (Finance)
Lot 11.01, Level 11, East, Berjaya Times Square,
No 1, Jalan Imbi,
55100 Kuala Lumpur

Notes:
  • Please ensure all transactions are in Ringgit Malaysia.
  • We do not accept cash payments sent via mail.
  • All non-cash payments should be crossed and made payable to U Mobile Sdn. Bhd.
  • Please state your name/company name and bill account no. on the reverse side of cheque and at the reference column of the respective bank-in payment slip.
  • Post-dated cheques and alterations on cheques will not be accepted.
  • For outstation cheques, please include a commision for inland exchange of 0.03% of the cheque amount or a minimum of RM0.50, whichever is greater.
  • Your payment will take a minimum of 1 working day from the date of receipt to be updated into your Account.
  • Your service will be subjected to temporary interruption if full payment is not received by the due date.
  • Interest will be charged on the overdue amount at 1.5% or RM10 per month whichever is higher.
  • For reactivation of line, a reconnection fee of RM10 per line applies.

Can’t find the help you need?

If you require further assistance, you can get in touch with us via the following channels:

Send us an email and we'll get back to you
Drop by your nearest U Mobile store.
Need help urgently? Call us at +6018 388 1318